Preparation for ASQ Certified Manager of Quality/Organizational Excellence

Course Methodology This course targets those planning to sit for the Certified Quality Manager exam. However, the topics are covered sufficiently so that people with little advanced knowledge of the concepts can master them with practice. Each topic is presented in a practical, easy-to-follow manner that emphasizes the practical application of the tools covered. Participants will be given the opportunity to practice tools during the course and with optional homework exercises. A comprehensive manual, designed as an exam reference book, is provided to each attendee, reviewing exam topics and several sample exams. Course Objectives By the end of the course, participants will be able to:

Review the body of knowledge in preparation for the ASQ CMQ/OE examination
Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts
Explain, through discussions, the main concepts in each of the BOK elements
Refine their thinking approach in preparation for the ‘constructed response’ section of the examination
Practice sample tests

Target Audience Individuals who desire to reinforce their skills, knowledge, and capacity to understand the CMQ/OE body of knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination. Target Competencies

Quality improvement and management
Problem-solving
Leadership and team building
Strategy development and deployment
Process management
Measurement: assessment and metrics
Training and development
Communication
Project management
Quality system and quality models

Introduction: Course Materials, Practice Questions, and Bloom’s Taxonomy

Body of knowledge, preparation tips, and suggestions for more effective test-taking

Organizational Leadership, Team Strategy Development, and Deployment

Leadership styles
Teams and team-building techniques
Change management

Strategic Plan Development and Deployment

Strategic planning models
Business environment analysis
Strategic plan deployment
Organizational performance measurement

Management Elements and Methods

Principles of management
Management theories, styles, and tools
Human resources management
Financial management
Risk management
Communication skills and abilities
Project management
Project documentation
Quality system
ISO and other third-party standards
Other quality methodologies
Quality philosophies

Quality and Process Management Tools

The seven classic quality tools
Mapping the process
Analyzing the process
Innovation and creativity tools
Lean tools
Theory of Constraints (TOC)
Basic statistical use
Statistical analysis
Process capability
Qualitative assessment

Customer-focused Organizations

Customer identification and segmentation
Internal and external customers
Customer needs and the voice of the customer
Customer satisfaction and loyalty
Basic customer service principles

Supply Chain Management

Supplier selection and communications
Supplier performance and improvement
Supplier certification, partnerships, and alliances

Training and Development

Training needs analysis and plans

Training material design and delivery

Training effectiveness and evaluation

Preparation for ASQ Certified Manager of Quality/Organizational Excellence

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Abu Dhabi