The Essentials of Business Etiquette and Protocol

Why Attend

First impressions are often made within seven seconds of a meeting and are difficult, if possible, to change. Among other things, this course helps you leave a great first impression. It also addresses how to deal with others in a business setting, considering differences in culture and region. Since business is often conducted over lunch or dinner, dining skills can also impact someone’s opinion of you as a potential business partner. During the five days of this course, you will also get tips on applying proper manners and business etiquette in many different settings. In addition, many diplomatic ‘incidents’ occur due to the personnel’s lack of understanding of various protocol standards. Therefore, a portion of the course is dedicated to introducing the international rules of protocol that need to be implemented during formal occasions and visits.

Course Registration

Course Methodology The course is designed to be interactive and participatory and includes various learning tools to enable the participants to operate effectively and efficiently in a multifunctional environment. It is built on four learning pillars: concept learning (lectures and presentations), role-playing (group exercises), experience sharing (roundtable discussions), and exposure to real-world problems and policy choices confronting delegates. Course Objectives By the end of the course, participants will be able to:

Analyze the principles of appropriate behavior in business and social contexts
Evaluate effective strategies for interacting and communicating with various guest types
Interpret appropriate personal and professional conduct in diverse situations
Compile the components necessary to plan VIP visits and formal occasions, embodying the role of an exemplary host
Devise proper communication etiquette in various scenarios
Assess variations in protocol and etiquette from different cultures, nations, and regions for effective implementation

Target Audience Personnel officers, public relations professionals, event organizers, personal assistants, employees in the hospitality business, and all those whose positions require dealing and interacting with important persons in government and private sectors. Target Competencies

Public speaking
Verbal and non verbal communication
Influencing
Presentation delivery
Active listening
Building rapport

Principles of Business Etiquette and Protocol

Definitions and concepts
Guiding principle
Importance of etiquette, protocol, and manners in business
Creating the right corporate image
Six basic principles

Achieving Communication Success

Communication levels and definitions
The four principles of communication
Elements of the communication process
Barriers to effective communication
Overcoming communication barriers
Communicating across cultures
Communication: Key qualities
Listening etiquette

Personal and Professional Conduct

Universal expectations for behavior
Etiquette for formal occasions
Handling difficult personalities
Four choices for dealing with various behaviors
International business etiquette
Customs and cultures
Best practices

Planning and Hosting VIP Occasions

Preparation for official visits
Protocol at events and summits
Key qualities of the ideal host
Seating strategies
Risk and contingency planning
Mistakes to avoid
Meeting at airports

Proper Communication Etiquette

Phone etiquette
Meeting etiquette
Email etiquette
Titles and forms of address
Exchanging gifts

Variations in Protocol and Etiquette

Administrative protocols
Flags, anthems and logos
Awkward situations and solutions
Professionalism
Panoramic view of variations

The Essentials of Business Etiquette and Protocol

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