Strategic Quality Management

Why Attend

This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization’s quality strategic plans. The course will take participants through the history of quality and strategy and link them with practical applications. Participants will learn to analyze current organizational status and identify gaps and future needs. The course will also examine the strategic planning process, from initiation to the selection of initiatives. Moreover, the identification process of quality Key Result Areas (KRAs) will be discussed. Participants will leave with the tools, skills, and knowledge to start their journey to strategize for their quality departments and produce deployment plans.

Course Registration

Course Methodology This course uses workshops, case studies, and group debriefs to help participants understand various strategies, quality concepts, and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. Various videos on strategy and quality applications support this course. Team discussions and presentations are used throughout the course to foster participants’ understanding of the strategic planning process for quality deployment in organizations. Course Objectives By the end of the course, participants will be able to:

Define quality and strategy concepts highlighting the main components of quality strategic planning
Analyze the current quality situation to draft vision and mission statements
Generate strategic goals and objectives for their quality department
Evaluate strategies and draft an operating plan
Examine how to measure the success of a quality strategy

Target Audience All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function. Target Competencies

Strategic planning
Quality management
Management and planning
Understanding controls and Key Performance Indicators (KPIs)
Understanding quality frameworks

Introduction to Quality Management and Strategy

Definitions of quality
Dimensions of quality
The evolution of quality standards
The seven principles of strategic quality management
Strategic deployment of quality frameworks and excellence awards
Evaluation of strategic management
Historical origins of strategy
Barriers to strategic implementation
Strategic deployment models

Analyzing the Environment and Extracting Critical Success Factors

Quality maturity ladder
Quality stakeholders analysis
Situation analysis tools in quality departments
Defining quality visions and missions
Developing a quality statement
Setting quality strategic goals
Identifying Critical Success Factors (CSFs) in quality

Goals and Objectives and Alignment to Action Plans

From a strategic plan to an action plan
Goals, objectives and targets for the quality division
Criteria for setting strategic objectives
Key Results Areas (KRAs), goals, objectives and targets
Examples of strategic objectives (goals)

Evaluating Strategies and Drafting Operating Plans

Expanding SWOT for strategies: TOWS
Offensive strategies
Defensive strategies
The How-How technique to develop quality-related initiatives
Linking goals, strategies, action plans and budgets
Criteria of effective action plans
Developing a quality department plan

Measuring Quality Management Strategy Achievement

Approaches to control quality
Using Key Result Areas (KRAs) to create Key Performance Indicators (KPIs)
Quality dashboards
KPI cards
Setting targets
The balanced scorecard for the quality department

Strategic Quality Management

Related Courses

Abu Dhabi